Welcome to MKCL's ERA Support
ERA support offers installation, deployment and technical support to the various Authorized Learning Center’s (ALC/SLC) all around India and Abroad. It provides useful resources online, for all the programs and courses which are deployed through ERA Framework.
IT Support Blog helps the ALC’s/SLC’s to get the solution for the common issues faced by them. The support engineers keep updating this blog as and when, they get some new issue or if there is any new information. Centers are kindly requested to keep visiting this blog frequently to be aware of the latest information related to ERA framework.
Support Process and Support Engineers Details help ALC’s/SLC’s to understand the MKCL’s support procedure to report their issue/query. Centers can find the support engineer for their regions along with the contact details.
Download Remote Support Software (Team Viewer 4) MKCL’s Support Team uses Team Viewer 4.0 for taking remote desktop of Centers. To get this enabled center should download this software and install it on their server and client machines.
Download Keyboard and Mouse Games These games could be provided to the learners for sharpening their skills in using the keyboard and the mouse.
To view the Course/Project specific ERA FAQ; Reference Document; Updates; Support Videos click on the following: